Maintenance Coordinator

Department: Facilities / New Projects / Maintenance / Leasing Employment Type: Full Time Contract
REF ID: #196

Job Summary:

  • Helpdesk Management: Receiving all the complaints from E- Stream maintenance help desk software, mails, and direct phone calls from any stake holders of AlMeera and register the calls in the system as per guidance provided.
  • Update supervisors on the emergency calls, interact till resolution and update all stake holders.
  • Run the system for report, assign, add calls and send daily/weekly/monthly reports as per approved formats to supervisors/line manager.
  • Preparation of periodical monthly reports / yearly compilation of calls and various other reports as sought by the stake holders.
  • Take feedback on service level and compile report of the level of services.
  • Coordination of vehicle: Update details of vehicle, coordination with admin for repairs and
  • Over time/ attendance documentation: Collected details of overtime,
  • Deputation for Maintenance Admin/DC/ FM coordinator during their leave period.


  • Bachelor's Degree in Arts / Science from a recognized accredited University or 3 years Diploma in Engineering from a recognized polytechnic college.
  • A Minimum Five (05) years of professional experience in customer service and call management.
  • A proven, successful track record of consistent achievement in call management, Exposure to CAFM software, ERP - SAP/ Oracle, Preparation of reports and knowledge of basic MEP services.
  • Working knowledge in the GCC countries is a must


  • General knowledge of computer programs relevant to the departmental requirements including Microsoft Office (Word, Excel, Power Point Presentation, etc.).
  • Excellent reading, writing, speaking and presentation skills in English Language.
  • Proficiency in Arabic language would be a definite asset.
  • Qatar Driving license is a must.