F and V Supervisor
Posted on 29 Mar, 2023
Department: Operations – Stores activities | Employment Type: Full Time Contract |
REF ID: #203 |
Job Role:
To manage the fresh team of merchandisers and stockers to deliver excellent, freshness, availability, hygiene standards, merchandising disciplines and customer experience.
Job Responsibilities:
- Manage the set-up of Fresh section departments in accordance with company standards.
- Manage a team of stockers (own and 3rd party) in maintaining the shop floor achieving high levels of freshness availability, merchandising integrity ang hygiene standards.
- Ensure the level of customer service within the category footprint is of a high standard and any stockers / 3rd party associates’ interaction with customers is monitored for coaching.
- Manage the set-up of the departments in accordance with Company standards and coach the teams to deliver consistent standards of display.
- Deliver excellent customer service at the service counters and monitor and give feedback regularly to drive a consistent standard of professional, friendly customer interaction.
- Ensure adherence to company processes in delivering a safe and legal shop floor, compliant with baladiya requirements and a safe working environment for colleagues and customers.
- Review process adoption by colleagues and streamline working practices to make the category more effective and minimize customer disruption.
- Organize replenishment to achieve maximum availability ahead of peak trading times and reduce stocking interference whilst the store is busy.
- Place orders as directed by the Section manager in order to maximize availability of product whilst minimizing inventory.
- Collate daily wastage/damage figures for onward communication to the Area Manager, advise Section and Branch Managers of the wastage trends / products and take action to resolve,
- Help train and coach the Al Meera team to achieve their own personal ambitions of development.
- Keep legal records as required to a high standard and for easy access.
- To ensure the control of inventory through accurate order process storage and periodic stock takes.
- Coach and mentor all team members, especially direct reports for performance and work closely with them during the various stages of the performance cycle (goal setting, performance evaluations etc.)
- Perform all other duties as delegated by the Section Manager or as per business requirements.
Qualifications:
- Bachelor’s degree in any field preferable, although not mandatory given relevant previous retail experience.
- Minimum of 2 years’ experience in fresh in quality retail organization.
- Prvious Middle East /GCC experience is preferable.
Skills:
- Attention to detail and visual merchandising acumen a must passionate fresh food.
- Strong team management and process skills financial analytical knowledge in fresh
- Good communicator and influencer, able to liaise with more senior people.
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