Preamble

Welcome to AlMeeraConsumerGoods.com (the "Website"). This Website is owned and operated by Al Meera Consumer Goods and is provided as a service to our customers to facilitate online browsing, ordering, and delivery of products.

By accessing, browsing, registering, or using this Website in any manner, you acknowledge that you have read, understood, and unconditionally agree to be bound by these Terms and Conditions (the "Terms"). If you do not agree to any part of these Terms, you must immediately discontinue use of the Website.

We reserve the right, at our sole and absolute discretion, to amend, modify, add to, or remove portions of these Terms at any time, with or without prior notice. Any such changes shall take effect immediately upon being posted on the Website. It is your responsibility to review these Terms regularly. Continued use of the Website following any changes constitutes your acceptance of the revised Terms.

The Website may contain links to third-party websites for your convenience. Al Meera Consumer Goods does not control and is not responsible for the content, privacy practices, or operations of such websites. You acknowledge and accept the risks associated with electronic data transmission and online transactions.

All information provided by you must be accurate, current, and complete. Providing false, misleading, or incomplete information constitutes a breach of these Terms.

Terms of Use & Eligibility

You are prohibited from violating or attempting to violate the security of the Website, including, without limitation:

(a) Accessing data, systems, servers, or accounts not intended for you or without proper authorization. (b) Attempting to probe, scan, test, or breach the vulnerability of any system or network. (c) Attempting to interfere with the service to any user, host, or network, including through viruses, malware, overloading, flooding, spamming, mail bombing, or crashing. (d) Sending unsolicited communications, promotions, advertisements, or bulk messages.

Any violation of system or network security may result in civil or criminal liability. Al Meera Consumer Goods reserves the right to investigate suspected violations and cooperate with law enforcement authorities. You agree not to use any device, software, script, bot, crawler, or automated means to access, monitor, or copy any part of the Website without prior authorization.

Any misuse or security breach may result in legal consequences. Al Meera Consumer Goods reserves the right to investigate suspected violations and to cooperate with the relevant authorities where required.

Conditions of Use and Eligibility

Without prejudice to the provisions of Law No. (8) of 2008 concerning Consumer Protection. The Website is intended for use only by individuals who are legally able to enter into binding agreements under applicable laws.

Users under the age of 18 may access and use the Website only with the supervision and consent of a parent or legal guardian, who remains fully responsible for all activities carried out through such use.

We reserve the right to refuse service, suspend accounts, or terminate access if a user is found to be underage or in breach of these Terms.

You remain fully responsible, both legally and financially, for all actions taken through your account, whether such actions were authorized by you.

Access to the Website may be limited, suspended, or denied to any user whose account has been suspended or terminated for any reason. Such suspension or restriction may be implemented immediately and without prior notice, where deemed necessary.

Account Registration and Security

Registration & Account Security

To enjoy certain features of the Website, you may be asked to register and create a personal account. Any information you share during registration will be handled in line with our Privacy Policy.

You are responsible for keeping your username, password, and all other account details secure, and for ensuring that no unauthorized person accesses your account.

Al Meera Consumer Goods is not responsible for any loss, damage, or consequences resulting from your failure to protect your account information.

If you suspect any unauthorized activity, misuse of your account, or security issue, you must inform us immediately. To protect you and the integrity of the Website, we may ask you to reset your password or, where necessary, temporarily suspend or close your account without prior notice if a security risk is identified.

Product Details and Pricing

We make every effort to ensure that all product details shown on the Website  including descriptions, images, specifications, ingredients, and prices are accurate and kept up to date.

Despite these efforts, occasional errors may occur. If a product is displayed with incorrect information or an incorrect price as a result of technical, typographical, or human error, we reserve the right to correct the mistake, cancel the affected order, or contact you to confirm how you would like to proceed.

If an order is canceled for this reason after payment has already been processed, the full amount paid will be refunded to the original payment method.

Prices, promotions, and product availability may change from time to time without prior notice. Some promotions may be available exclusively online and may differ from offers, pricing, or availability in our physical stores.

Order Confirmation and Acceptance

When you place an order through the Website, this is considered an offer to purchase the selected products in accordance with these Terms.

We reserve the right, at our discretion, to accept, decline, limit, or cancel any order for valid reasons, including but not limited to product availability, pricing errors, delivery limitations, or suspected fraudulent activity.

In some cases, we may need to request additional information or carry out verification before confirming your order. We will inform you promptly if your order, in whole or in part, is canceled or if further details are required from you.

If payment has already been processed for an order that is subsequently canceled, the relevant amount will be refunded to the original payment method. Cash refunds are not available.

Once your order has been dispatched from our fulfillment center, you will receive a notification along with tracking details, where applicable, so you can follow the progress of your delivery.

 

Delivery Terms

Delivery dates and time slots selected at checkout are provided as estimates only

Customers are responsible for ensuring that someone is available at the delivery address during the selected delivery window, and that all address and contact information provided is accurate and complete.

If a delivery cannot be completed due to incorrect details, customer unavailability, or restricted access to the delivery location, we reserve the right to apply a redelivery fee ranging from QAR 20 to QAR 40, depending on the order size and delivery area.

While we strive to deliver orders on time, delays may occasionally occur due to traffic conditions, weather, operational limitations, peak demand periods, or other circumstances beyond our reasonable control. In such cases, we will make reasonable efforts to keep customers informed, but we cannot be held liable for these delays.

Customer Cancellation Rights

Orders may be canceled at any time before dispatch and will be eligible for a full refund.

If an order is canceled after dispatch, or refused at the time of delivery, handling, processing, and delivery charges of up to QAR 40 may apply. Any such charges will be deducted from the refunded amount.

Approved refunds will be issued only to the original payment method and are typically processed within 7 to 14 business days, depending on bank or payment service provider timelines.

For clarity, cash refunds are not available under any circumstances.

For clarity, order cancellations are governed separately from returns and exchanges. Cancellations apply before or at the point of delivery and are subject to the Cancellation Policy, while returns and exchanges apply after delivery and are governed by the Return and Exchange Policy.

Return and Exchange Policy

Al Meera Consumer Goods is committed to ensuring customer satisfaction and protecting consumer rights. Accordingly, the following Return and Exchange Policy has been adopted:

1. Scope of Application

This policy applies to all orders placed through Al Meera’s e-commerce platform, in accordance with the applicable laws and regulations of the State of Qatar.

2. Non-Returnable and Non-Exchangeable Products

The following products are not eligible for return or exchange, unless a defect or damage is identified at the time of delivery:

Fresh food products (including fruits, vegetables, meat, and fish).

Perishable products or items with a short shelf life.

Products that have been opened, used, or tampered with, or whose original packaging has been altered.

Discounted items or products sold under special promotional offers, unless otherwise stated.

3. Eligible Return or Exchange Cases

Customers may request a return or exchange in the following situations:

Receipt of a damaged or defective product.

Receipt of a product that does not match the order.

Missing items or incorrect quantities in the delivered order.

4. Timeframe for Submitting a Request

For fresh or food products, return or exchange requests must be submitted within 24 hours of delivery.

For non-food products, requests must be submitted within 2 days from the date of delivery.

5. Return and Exchange Process

Customers must contact Customer Service and submit a request supported by photos or relevant documentation, where applicable.

All requests are subject to review and verification by Al Meera Consumer Goods.

Al Meera Consumer Goods reserves the right to reject any request that does not meet the conditions of this policy.

6. Refunds

Once a return is approved, the refund will be processed using the original payment method.

Refunds are typically processed within 7 to 14 working days (or more), subject to bank or payment service provider timelines.

Cash refunds are not available under any circumstances.

7. Return Costs

Al Meera Consumer Goods will bear the cost of returns or exchanges where the issue is due to a company error or product defect.

Customers may be responsible for any additional costs where the return is not attributable to a company error, in accordance with applicable laws.

8. Consumer Rights

This policy does not affect the statutory rights granted to consumers under the applicable laws and regulations of the State of Qatar. The policy shall be interpreted and applied in a manner that safeguards such rights.

Purchase Limits and Resale Restrictions

To ensure fair access to our products for all customers, we may, at our discretion, place reasonable limits on the quantity of items that can be purchased by an individual, household, payment method, or delivery address.

These limits may also apply across multiple orders made using the same account, payment method, or delivery details.

Products purchased through the Website are intended for personal use only. Any purchases made for resale, redistribution, or commercial purposes are not permitted unless Al Meera Consumer Goods has provided prior written approval.

Payments and Security Measures

All payments must be completed using valid credit cards, debit cards, or other payment methods that are lawfully owned and authorized by you.

To help protect our customers and the platform, we reserve the right to refuse, cancel, or reverse any transaction that appears to be fraudulent, unauthorized, or in breach of these Terms.

As part of our fraud prevention efforts, we may carry out verification checks and, where necessary, request additional information or documentation before accepting or processing an order.

Al Meera Consumer Goods is not responsible for any losses or damages arising from the unauthorized use of payment methods.

Loyalty Program

Al Meera Consumer Goods may offer a customer loyalty and rewards program (the “Al Meera Rewards Program”).

Participation in the Al Meera Rewards Program is subject to the specific terms and conditions (insert the link for T&C) governing the program, which shall form an integral part of, and are incorporated by reference into, these Terms and Conditions.

By enrolling in, accessing, or using the Al Meera Rewards Program, the customer confirms acceptance of the applicable Rewards Program terms.

In the event of any inconsistency between these Terms and Conditions and the Al Meera Rewards Program terms, the Al Meera Rewards Program terms shall prevail solely in relation to the Rewards Program.

 

Prohibited and Illegal Transactions

In cases where the Website is used in a fraudulent or unlawful manner, we reserve the right to recover the value of the products, delivery fees, collection costs, and any associated legal expenses.

Where appropriate, and if necessary, we may also take legal action to protect our rights and interests.

Digital Communications

By using the Website or contacting us through electronic means, you agree to receive communications from us electronically, including emails, text messages SMS, and notifications through the Website.

You acknowledge and agree that any agreements, notices, disclosures, or other communications we provide to you electronically are legally valid and meet any legal requirement for such communications to be in writing.

Intellectual Property Rights

All content available on the Website—including text, images, graphics, logos, icons, software, and trademarks—is owned by or licensed to Al Meera Consumer Goods and is protected under applicable intellectual property laws.

You may not copy, use, reproduce, modify, share, store, publish, or commercially exploit any part of the Website’s content unless you have obtained prior written permission from Al Meera Consumer Goods.

 

User Discretion Content

You acknowledge that certain content may be perceived by some users as offensive, inappropriate, or objectionable. You agree that your use of the Website is at your own discretion and risk, and, to the fullest extent permitted by applicable law, Al Meera Consumer Goods shall not be held liable for such content.

Limitation of Liability

To the fullest extent allowed by applicable law, Al Meera Consumer Goods—together with its employees, directors, agents, and suppliers—shall not be responsible for any indirect, incidental, special, or consequential losses or damages, including, without limitation, loss of profits, data, or business opportunities.

Without limiting the above, and in all cases, our total liability to you for any claim arising from or related to your use of the Website or any order placed shall be strictly limited to the value of the product purchased.

Disclaimer of Warranties

While we make reasonable efforts to provide accurate, reliable, and up-to-date information and services, the Website and all content made available through it are provided on an “as is” and “as available” basis, without any representations or warranties of any kind.

Product descriptions, images, ingredients, nutritional values, allergy information, availability, and usage instructions are provided for general information purposes only and may be updated, modified, or changed from time to time without prior notice. Customers are strongly encouraged to carefully review product labels, packaging, and instructions before use or consumption, particularly where allergies, dietary requirements, or sensitivities may apply.

To the fullest extent permitted by applicable law, Al Meera Consumer Goods does not guarantee that the Website will operate without interruption, delay, errors, defects, or security vulnerabilities, nor that access to the Website or its content will be continuous, timely, secure, or free from technical issues.

Updates to Terms and Conditions

We may update or amend these Terms from time to time without prior notice. Any revised version will be made available on the Website and will take effect from the date it is published. By continuing to access or use the Website after such updates, you confirm your acceptance of the amended Terms.

Governing Law & Jurisdiction

These Terms and Conditions are governed by and interpreted in accordance with the laws of the State of Qatar. Any dispute arising out of, or in connection with, these Terms shall be subject exclusively to the jurisdiction of the competent courts of the State of Qatar.

Termination of Use

These Terms will continue to apply unless they are terminated by you or by us.

We reserve the right to suspend or terminate your access to the Website immediately, and without prior notice, if you violate these Terms or engage in any unlawful or fraudulent conduct.

Once your access is terminated, you are required to stop using the Website and to delete or destroy any materials obtained through it.

Entire Agreement

These Terms represent the full and complete agreement between you and Al Meera Consumer Goods regarding your use of the Website and replace any prior or current understandings, discussions, or communications, whether made electronically, orally, or in writing.

Data Privacy Policy

Your personal information is collected, used, and safeguarded in accordance with our Privacy Policy. By using the e-commerce platform, you consent to the collection and use of your personal data solely for the purpose of providing and operating the platform’s services.

We are fully committed to respecting and protecting your privacy and maintaining the confidentiality of your personal data in strict compliance with Law No. (13) of 2016 concerning the protection of personal data privacy.