Job Descriptions:

• Manage a team of stockers (own and 3rd party) in maintaining the shop floor achieving high levels of freshness availability, merchandising integrity and hygiene standards.
• Ensure the level of customer service within the category footprint is of a high standard and any stockers / 3rd party associates’ interaction with customers is monitored for coaching.
• Manage the set-up of the departments in accordance with company standards and coach the teams to deliver consistent standards of display.
• Deliver excellent customer service at the service counters and monitor and give feedback regularly to drive a consistent standard of professional, friendly customer interaction. 
• Ensure adherence to company processes in delivering a safe and legal shop floor, compliant with Baladiya requirements and a safe working environment for colleagues and customers.
• Review process adoption by colleagues and streamline working practices to make the category more effective and minimize customer disruption.
• Organize replenishment to achieve maximum availability ahead of peak trading times and reduce stocking interference whilst the store is busy.
• Place orders as directed by the Section Manager in order to maximise availability of product whilst minimizing inventory.
• Collate daily wastage figures for onward communication to the Area manager, advise Section and Branch Managers of the wastage trends / products and take action to resolve.
• Help train and coach the Al Meera team to achieve their own personal ambitions of development.
• Keep legal records as required to a high standard and for easy access.
• To ensure the control of inventory through accurate order process, storage and periodic stock- takes.
• Coach and mentor all team members, especially direct reports for performance and work closely with them during the various stages of the performance cycle (goal setting, performance evaluations etc.)
• Perform all other duties as delegated by the Section Manager, or as per business requirements.

Qualifications:

• Bachelor’s degree in any field preferable, although not mandatory given relevant previous retail experience 

Experience:

• Minimum of 2 years’ experience in a quality retail organization.
• Previous Middle East / GCC experience is preferable

Skills:

• Attention to detail and visual merchandising acumen a must
• Strong process skills, able to recognize why consistency is not delivered
• Good communicator and influencer able to liase with more senior people.