Job Descriptions:

• Lead the E-Commerce operations in the store, overseeing Pickers, Checkers, and Dispatchers.
• Plan daily manpower allocation and ensure all online orders are fulfilled within as per Al Meera Standards.
• Monitor key performance indicators — order accuracy, fulfillment rate, and delivery turnaround time (TAT).
• Ensure synchronization between store stock and online availability.
• Coordinate with Head Office E-Commerce Team and Online Customer Care for order issues or complaints.
• Verify daily reconciliation reports for orders, payments, and cancellations.
• Conduct shift handovers and maintain operational logs.
• Train and motivate team members on e-commerce SOP and service standards.
• Communicate store-level feedback and improvement ideas to the Store Manager & to Area Manager.
• Ensure compliance with hygiene, safety, and system usage standards in the E-Commerce zone.

Qualifications:

• Bachelor’s Degree / Diploma with relevant experience.

Experience:

• Minimum 3–5 years in supervisory retail operations or e-commerce fulfillment.

Skills:

• Leadership
• Decision-making
• Team management
• KPI tracking
• SAP / COWLAR knowledge
• Communication skills.