WHSmith Exchange & Return Policy

Refund and Exchange Policy is subject to the terms of the law number (8) for the year 2008 and its updates.

Items purchased at WHSmith:

To exchange or return any item purchased at a WHSmith bookstore, the item must be returned to the Store where the original purchase was made.

Exchange and Return Period:

-    Any item not defective, bought from WHSmith bookstore can be exchanged & Refunded in 14 days.

-    The item must be accompanied with a receipt proving the purchase.

-    Products must be in its original packaging complete with all accessories and instruction manual.

-    There must be no damage to the packaging.

-     Any item found defective after 14 days period will be sent to distributor to be repaired under  manufactures warranty

Non-R eturnable Items:

-    Newspapers and Magazines

-    Pre-paid cards and Greeting Cards if opened

-    Consumable items such as batteries, printer cartridges, memory cards, software including anti-virus software and games if used.

-    Items that are damaged or abused or modified in any way.

-    Misused items such as incorrect voltage connection ect.

-    Items that have missing accessories, such as remote controls, cords and cables.

All Electronic items sold by WHSmith bookstore are covered by a one year Manufacturer’s warranty with the Exception of the following:

Accessories, parts, loss of data & software, misuse, damaged caused by transportation, storage conditions and any modification made to the product.