Application Assistant Agent

Department: Information Technology Employment Type: Full Time Contract
REF ID: #68

Job Descriptions:

  • Working in the Application Systems team, supporting a variety of existing and new business applications, including new deployments of ERP and other related applications. 
  • Supporting over 50 locations and H.O team across QATAR, actively involved in developing; testing and implementation of new solutions.
  • Strong knowledge of IT systems; business and logistics software, with analytical and problem-solving skills.
  • Experience of supporting business solutions such as – ERP Modules (Inventory; procurement; warehousing; logistics; store functions; financials and Retail POS solutions).
  • Strong skills in SQL; Business and Retail - POS solutions advantageous.
  • Responsible for responding to application support escalations which involve troubleshooting moderate technical issues and resolving data/configuration issues.
  • Day by Day foresight to anticipate and address potential issues before they become issues.
  • Strong analytical skills; attention to detail and high levels of accuracy are essential.
  • Ensuring Service Quality levels are maintained.
  • Ensuring all issues are handled in a timely manner.
  • Reviewing outstanding issues, ensuring users are kept informed of progress.
  • Assisting with issues resulting from ERP maintenance activities
  • This role is hands on and will include Out of Hours 24x7 support on scheduled basis.

Qualifications, Experience, & Skills: 


  • Bachelor’s Degree or Equivalent from a recognized and reputed institute
  • Certifications relevant to job activities (optional)


  • Total Experience: 5 - 7 years similar role of business support.
  • Relevant Experience: Min. 4 years
  • Industry Experience: Retail industry experience would be a plus.


  • Excellent verbal communication skills in English.
  • Service-oriented with a proven ability to prioritize tasks in a stressful environment
  • The ability to work independently with minimal supervision
  • Willingness to learn and explore new technologies
  • Team Player
  • Goal Oriented
  • Able to Multi-Task