Description:

• Respond to request for technical assistance in person, via phone, electronically
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Advise user on appropiate action
• Follow standard help desk procedures
• Log all help desk interactions
• Administer help desk software
• Redirect problems to correct resource
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Prepare activity reports
• Inform Management of recurring problems
• Stay current with system information, changes and uodates
• Installing and configuring Electronic weighing scales for both Avery and DIBAL systems
• Preparation, Installation, configuration, troubleshooting and deployment of IT requirements
• Repair of issues and damages on the PDT (scanner, keypads, board, no power, not charging etc.)
• Quarterly Inventory Requirements and procedures
• Facilitate training on issues related to IT, such as Inventory Procedures and Introduction to Microsoft
• Office 365 features such as Terms, Yammer and SharePoint
• Comminicate and negotiate to the potential Supplier for IT requirements and consumbles Ensuring a high quality of services, products and competitive prices from our suppliers
• PC installation for new branches and new user
• POS Image Restoration for new branches
• Install and update PLU number in all scale machines to all branches

Qualification, Experience & Skills:

• Computer Science or Computer Engineer
• 2-5 Years
• at least Network, MCSE or MCSA preferred